Payment policy

Posh Residence payment policy

A valid credit card is required to guarantee your reservation. You can choose to enter your credit card details on a secure server or you can send them to us by fax.
Non-valid credit cards may result in cancellation of the reservation.
The same credit card must be presented to hotel staff at the time of check-in, along with a valid photo ID that matches the name on the credit card.

Flexible payment policy
The hotel reserves the right to pre-authorize credit card prior to arrival.
Reservation will be paid upon guests arrival.

Advance payment- Non-refundable rate
The total price of the reservation may be charged any time after booking. No refunds for cancellations.
Non-valid credit cards may result in cancellation of the reservation.
The same credit card must be presented to hotel staff at the time of check-in, along with a valid photo ID that matches the name on the credit card.

Special conditions: COVID19 - In case of cancellation or non-arrival 2 days or less before arrival due to travel restrictions COVID-19 (travel ban and / or lock) in the country of origin or country of destination, the hotel retains the prepaid amount as a loan to be used by the guest within 12 months. In the case of a positive PCR test for COVID-19 immediately prior to arrival, the hotel cannot be held responsible or process a refund. The hotel warmly recommends buying travel insurance to protect yourself from such an outcome. All timeline terms in accordance to the date of arrival. (This time is based on local time of the object (CEST))

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

POSH RESIDENCE uses WSPay for online payments.

WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods. WSPay ensures that the customer and merchant securely enter and transfer the entered card information, which also provides the PCI DSS certificate that WSPay has. WSPay uses SSL certificate 256 bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when entering and transferring data.